ServiceNow Training Built for Real Careers

What is ServiceNow, and why does it matter?

ServiceNow is the leading platform for IT service management (ITSM) and has expanded well beyond IT into HR service delivery, customer service management and enterprise workflow automation more broadly. Large enterprises use it to manage incidents, changes, requests and assets through a single system of record, replacing the fragmented ticketing tools and spreadsheets that used to handle IT operations at scale. Its appeal to enterprises comes from its ability to standardize and automate workflows across departments — IT, HR, facilities, legal — on one platform with consistent reporting, which is a significant operational efficiency gain for large organizations with thousands of internal service requests per month. Because ServiceNow implementations are complex and highly configurable, certified ServiceNow administrators and developers are in strong, steady demand, particularly at large enterprises and the consulting firms that implement and maintain ServiceNow instances for them. Our ServiceNow track covers platform fundamentals — the CMDB, incident and change management modules, and the underlying data model — before moving into configuration with Flow Designer for workflow automation, and an introduction to scripting with JavaScript-based business rules and client scripts for those who want to go beyond point-and-click configuration. The course is structured around the ServiceNow Certified System Administrator (CSA) path, and you'll work in a real ServiceNow developer instance configuring workflows exactly as you would in a production enterprise environment.